UD1. Receiving clients, welcoming and seating Useful expressions and vocabulary Grammar points Practice in context Exercises Unit 1
UD2. Presenting information, advising and recommending Useful expressions and vocabulary Grammar points Practice in context Exercises Unit 2
UD3. Explaining and instructing: explaining dishes and drinks Useful expressions and vocabulary Grammar points Practice in context Exercises Unit 3
UD4. Taking orders / Tomar la comanda aperitifs Useful expressions and vocabulary Grammar points Practice in context Exercises Unit 4
UD5. Taking orders / Tomar la comanda starters Useful expressions and vocabulary Grammar points Practice in context Exercises Unit 5
UD6. Taking orders / Tomar la comanda main courses Useful expressions and vocabulary Grammar points Practice in context Exercises Unit 6
UD7. Taking orders / Tomar la comanda desserts Useful expressions and vocabulary Grammar points Practice in context Exercises Unit 7
UD8. Taking orders – Tomar órdenes Table drinks – Bebidas
UD9. Money matters – El cobro y el pago
UD10. Farewells-customers are leaving – Despedidas
UD11. Taking phone calls- Reservations – Recibir llamadas telefónicas- Reservas
UD12. Giving directions- Indoors and outdoors – Direcciones- en el interior y en el exterior
UD13. Menus leaflets letters and faxes – Menús folletos cartas y faxes
UD14. Complaints and apologies – Reclamaciones y disculpas